|
License Type |
Price (USD) | Price (CAD) |
|---|---|---|
| NetSuite SuiteSuccess Starter Cloud Service | 1699 | - |
| NetSuite SuiteSuccess Starter Products Cloud Service | 2499 | - |
| NetSuite SuiteSuccess Starter Services Cloud Service | 2499 | - |
| NetSuite SuiteSuccess Financials First Premium Cloud Service | 3999 | 4850 |
| NetSuite SuiteSuccess Financials First Standard Cloud Service | 1899 | 2300 |
| NetSuite SuiteSuccess Food & Beverage Premium Cloud Service | 5499 | 6670 |
| NetSuite SuiteSuccess Food & Beverage Standard Cloud Service | 2699 | 3280 |
| NetSuite SuiteSuccess Healthcare Standard Cloud Service | 2199 | 2780 |
| NetSuite SuiteSuccess Manufacturing Premium Cloud Service | 5999 | 7280 |
| NetSuite SuiteSuccess Services Premium Cloud Service | 5999 | 7280 |
| NetSuite SuiteSuccess Services Standard Cloud Service | 2899 | 3520 |
| NetSuite SuiteSuccess Social Impact Premium Cloud Service | 5499 | 6670 |
| NetSuite SuiteSuccess Social Impact Standard Cloud Service | 2499 | 3030 |
| NetSuite SuiteSuccess Wholesale Distribution Premium Cloud Service | 4499 | 5460 |
Are you considering NetSuite for your business but unsure what it will cost?
NetSuite pricing isn’t one-size-fits-all. The total cost depends on factors like the number of users, the specific modules your business needs, and any required customizations or integrations. Without knowing your exact requirements, it can be difficult to pinpoint an exact price—but there are key cost components and general pricing guidelines that can help you estimate your investment.
For businesses evaluating NetSuite user licensing costs, understanding the differences between full user licenses, employee licenses, and role-based access pricing is essential. Explore our breakdown of NetSuite end-user licensing pricing.
If you're considering SuiteCommerce as part of your NetSuite implementation, it's also important to understand its cost structure. Read our in-depth guide to SuiteCommerce pricing to compare your options.
At Techfino, we’ve helped businesses across industries successfully evaluate and implement NetSuite. To simplify the process, we created the Ultimate NetSuite Pricing & Licensing Guide for 2025—your go-to resource for understanding NetSuite’s pricing structure, available discounts, and cost-saving strategies.
Whether you’re looking to optimize costs, streamline operations, or future-proof your business with a scalable ERP, this guide will give you the clarity needed to make an informed decision.
Find out how much NetSuite will cost—including software, implementation, and ongoing support—with our fast and easy calculator.
If you're new to NetSuite, you might assume that reaching out directly to NetSuite is the best way to determine its cost. However, NetSuite offers several licensing options, each with distinct advantages and drawbacks.
In this chapter, we’ll explore these options to help you identify the best approach for your unique needs.
NetSuite’s direct sales organization consists of industry-specific telesales representatives who specialize in generating ERP leads. They offer professional services and an implementation methodology called SuiteSuccess, which aims to have clients operational within 100 days. While SuiteSuccess works well for simpler needs and specific industries, it may not be the ideal choice for larger organizations with complex requirements.
Opting to work directly with NetSuite provides customers with a direct connection to the vendor and its dedicated team. This structured approach is advantageous for those seeking support for large-scale global deployments. However, some customers report concerns about pricing transparency and find that the direct sales team may lack the expertise of seasoned consulting firms.
Pros:
Cons:
NetSuite’s BPO (Business Process Outsourcing) program caters to accounting agencies that package NetSuite software with recurring accounting services in a convenient monthly bundle. This option is ideal for small, high-growth companies that are not yet ready to establish an in-house finance and accounting team.
However, this approach may limit customization capabilities, making it challenging to fully leverage NetSuite’s advanced features and functionality.
Pros:
Cons:
Who Are They?
NetSuite Solution Providers are authorized consulting firms with diverse expertise and backgrounds. They specialize in guiding first-time ERP buyers through the decision-making process, helping them assess whether Oracle NetSuite meets their organizational business needs and requirements. These providers also design custom solutions that blend software configuration, customization and consulting services.
Why Work With Them?
Partnering with a NetSuite Solution Provider gives you access to both NetSuite-badged employees and ERP consultants who prioritize your business interests. This method frequently leads to obtaining better terms and pricing for your NetSuite subscription, along with the reassurance that the consulting organization has your best interest in mind.
Solution Providers offer flexible implementation methodologies and ongoing support services, acting as a single point of contact throughout your entire software adoption lifecycle—from pre-sales evaluation to post-go-live support.
Businesses looking for an all-encompassing solution for licensing, implementations, customizations, and support should consider a NetSuite Solution Provider. If you prefer having a single point of accountability, this option is ideal.
Pros:
Cons:
Source: https://www.g2crowd.com/products/netsuite-erp/reviews
Choosing the right licensing approach is necessary to maximizing the value of your NetSuite investment.
Here’s how the three options stack up:
|
Option |
Best For |
Key Advantages |
Considerations |
|---|---|---|---|
|
NetSuite's Direct Sales Team |
Companies with straightforward needs or large global setups. |
Direct connection to NetSuite. Structured sales process. |
Limited flexibility. Pricing transparency concerns. Multiple contacts cause inconsistency. |
|
NetSuite BPO Partners |
Small, high-growth businesses without an in-house accounting team. |
Combines software and accounting services in one package. Simplifies vendor management. |
Restricts customization. Transitioning to in-house accounting may require a full reset. |
|
NetSuite Solution Provider Partner |
Businesses seeking tailored solutions, flexibility, and cost-efficiency. |
Access to expert consultants. Custom implementation strategies. Single point of contact for the lifecycle. |
Requires a careful selection of a reputable partner. Some modules may need NetSuite resources. |
While all three options have their strengths, NetSuite Solution Provider Partners offer the best balance of flexibility, expertise, and cost efficiency.
This option allows you to:
For businesses seeking to maximize ROI, reduce complexity, and ensure a successful implementation, partnering with a NetSuite Solution Provider is the clear choice.
NetSuite pricing isn’t one-size-fits-all. Avoid hidden surprises by using our NetSuite Cost Calculator—a quick way to uncover the true cost of your NetSuite solution, including implementation and support.
NetSuite stands out from niche, industry-specific ERP systems by offering a versatile platform that supports a wide range of industries, business models, and departments. This flexibility allows NetSuite to cater to businesses of all sizes, from startups to enterprise-level organizations, with pricing options tailored to fit various budgets and needs.
Whether you’re a small, three-person accounting team running an e-commerce business or a global manufacturing powerhouse, NetSuite provides industry-specific licensing packages to address your unique requirements.
The table below provides a detailed description of what's included with core NetSuite as well as the various industry packages.
|
NetSuite ERP Base Functionality |
NetSuite CRM Base Functionality |
|
What's Included: • ERP with general ledger, accounts payable, purchasing, inventory, order entry, accounts receivable, expense reporting, advanced shipping with integrated UPS or FedEx |
What's Included: |
|
NetSuite Retailer Edition |
NetSuite Manufacturing Edition |
|
What's Included: NetSuite Retail Apparel Commerce includes the same core functionality as NetSuite ERP plus the following: |
What's Included: NetSuite Manufacturing ERP includes the same core functionality as NetSuite ERP plus the following: |
|
NetSuite Software Edition |
NetSuite Wholesale Distributor Edition |
|
What's Included: NetSuite Software edition includes the same core functionality as NetSuite ERP plus the following: • Financial management |
What's Included: NetSuite Wholesale and Distribution license includes the same core functionality as NetSuite ERP plus the following: |
| NetSuite Professional Services Edition | NetSuite Retail Omnichannel Edition |
| What's Included: NetSuite SRP includes the same core functionality as NetSuite ERP plus the following: • Financial management • Project management • Job costing • Resource allocation • Revenue management |
What's Included: NetSuite Retail Omnichannel includes the same core functionality as NetSuite ERP plus the following: • Financial management • Inventory management • SuiteCommerce Advanced (E-commerce platform) • SuiteCommerce In-Store (POS) • Multiple units of measure • Matrix items • Serialized inventory • Bar coding: Items and transactions • Pick, pack and ship • Advanced budgeting • Advanced billing schedule |
For businesses requiring functionalities beyond the standard CRM and ERP features, NetSuite offers an extensive range of add-on modules. These modules can be licensed individually (à la carte) or bundled into an Industry Suite, enabling you to create a customized solution tailored to your unique operational needs. Whether you’re streamlining workflows, enhancing financial reporting, or optimizing supply chain management, NetSuite’s flexibility ensures that your ERP system evolves with your business landscape.
NetSuite offers different editions based on business size, complexity, and required features. The right edition for your business depends on factors like the number of users, legal entities, and operational needs. Below is a breakdown of each edition, who it's best suited for, and estimated costs.
Best For: Small businesses and startups with a single legal entity (up to 15 users)
Estimated Cost: $20,000–$65,000 annually (licenses + services)
The Starter Edition is designed for companies just beginning their ERP journey. It includes core ERP functionalities such as:
This edition is ideal for businesses transitioning from QuickBooks, providing better integration between financials, inventory, and projects.
Best For: Growing small to medium-sized businesses (up to 30 users)
Estimated Cost: $35,000–$85,000 annually (licenses + services)
The Emerging Edition supports businesses that need additional functionality beyond the Starter Edition but aren’t yet managing multiple entities. It includes:
This edition is suited for companies scaling their operations and requiring more robust ERP features.
Best For: Medium-sized businesses managing multiple legal entities
Estimated Cost: $35,000–$125,000 annually (licenses + services)
The Mid-Market Edition is ideal for businesses with increasing operational complexity. It includes:
For companies with multiple subsidiaries or international operations, this edition provides the necessary tools for efficient management.
Best For: Large enterprises with over 1,000 users and complex global operations
Estimated Cost: $250,000+ annually (licenses + services)
The Enterprise Edition offers NetSuite’s most advanced capabilities, including:
This edition is designed for enterprises requiring a full-suite ERP solution with extensive customization and integration options.
Beyond its standard ERP and CRM features, NetSuite offers a wide range of optional add-on modules that can be licensed individually or bundled within an Industry Suite. These modules provide specialized functionality tailored to specific business needs, allowing you to customize your NetSuite solution as your company grows.
Enhances financial management with advanced budgeting, forecasting, and revenue recognition tools.
Manages the lifecycle of fixed assets from acquisition to retirement.
Provides strategic tools for budgeting, forecasting, and scenario planning.
Automates compliance with ASC 606 and IFRS 15 revenue recognition standards.
Optimizes manufacturing operations with detailed work-in-progress tracking.
Improves warehouse efficiency with inventory handling and logistics tools.
Helps businesses plan, execute, and track projects more effectively.
A fully integrated e-commerce solution for online storefronts.
NetSuite’s add-on modules offer on-demand scalability, allowing businesses to subscribe to additional features as needed. Similar to user licenses, modules can be added at any time but can only be removed during your subscription renewal period.
This flexibility provides a significant advantage over traditional on-premise ERP software, which often requires long-term commitments and rigid licensing structures.
Thousands of businesses rely on NetSuite—how much will it cost for yours?
Get an instant estimate for software, implementation, and support from an official NetSuite Solution Provider.
Understanding NetSuite’s user licensing structure is essential for managing costs and ensuring employees have the appropriate level of access. NetSuite uses a named user model, meaning each individual who requires access must have their own license.
The number of full user licenses required determines which NetSuite Edition your business will need.
Full User License – Required for employees who need regular access to NetSuite. These users can perform transactions, manage financial data, and use CRM and ERP functionalities. NetSuite provides pre-configured roles, such as accountant, sales rep, and administrator, along with the option to create custom roles. Any employee assigned one of these roles will need a full user license.
Employee Self-Service License – Designed for employees who require limited system interaction. These users can log time against projects, submit expense reports, and manage PTO but cannot access core ERP or CRM features. Employee licenses are sold in packs of five for the cost of one full user license, making them a cost-effective solution for businesses with a large workforce needing minimal system access.
NetSuite does not offer a dedicated read-only user license. Anyone needing access to reports or dashboards must have a full user license to view and export data.
However, NetSuite allows for automated report scheduling, meaning users with full access can schedule reports to be sent via email in various formats, such as Excel, CSV, or PDF. This provides a way for non-licensed employees to receive data without requiring additional user licenses.
✔ Avoid Shared User Licenses – While multiple employees can technically log in with the same credentials, it’s not recommended. Shared licenses make it impossible to track who made changes in the system, creating security and accountability risks.
✔ One Login Per User – If two employees attempt to use the same login at the same time, the first user will be automatically logged out, disrupting workflows and causing frustration.
✔ Plan Licensing Needs Carefully – NetSuite allows new users to be added anytime, but licenses can only be reduced during the renewal period. Evaluating your team's needs in advance helps prevent over-purchasing and ensures cost efficiency.
The journey of NetSuite SuiteCommerce mirrors the dynamic evolution of e-commerce. Originating as Site Builder, it marked NetSuite's initial foray into the digital commerce landscape, long before mobile shopping became a cornerstone of consumer behavior. Though it garnered a substantial user base, Site Builder’s capabilities needed a revamp to meet the demands of today’s mobile-first world.
Recognizing this, NetSuite embarked on a five-year journey of significant investment, enhancing the SuiteCommerce portfolio through organic development and key acquisitions, including LightSpeed CMS, Retail Anywhere, and Venda. The culmination of these efforts birthed three distinct products: SuiteCommerce Standard, SuiteCommerce Advanced, and SuiteCommerce InStore.
Distinguishing itself from standalone solutions like Shopify or Magento, NetSuite SuiteCommerce is intrinsically integrated with NetSuite ERP and CRM. This native integration eliminates the need for connectors, offering a significant advantage by streamlining business processes and enhancing efficiency.
NetSuite’s SuiteCommerce solutions provide businesses with integrated e-commerce capabilities, seamlessly connecting online storefronts with financials, inventory, and customer data. Whether you're a growing retailer looking for a templated solution or an enterprise requiring advanced customization, NetSuite offers multiple SuiteCommerce options to fit different needs and budgets.
Curious about how NetSuite e-commerce pricing compares to other platforms? Explore our in-depth guide to e-commerce pricing to learn more →
SuiteCommerce Standard:
Taking a templated approach reminiscent of “Shopify”, SuiteCommerce Standard offers a SaaS-based e-commerce solution aimed at businesses with simpler needs. This product allows companies to quickly establish a full-featured e-commerce site while benefiting from rapid feature releases. It’s the go-to option for businesses seeking a balance between functionality and swift deployment. SuiteCommerce Standard is priced at $2,000 per month.
SuiteCommerce Advanced:
For businesses requiring a high degree of customization and robust capabilities, SuiteCommerce Advanced is the answer. It offers unlimited design flexibility, enabling the running of both B2B and B2C operations through a single, mobile-optimized platform. With features such as faceted search, dynamic merchandising, and advanced pricing, it’s ideally suited for high-volume sellers seeking a tailored shopping experience. SuiteCommerce Advanced is priced at $4,000 to $5,000 per month.
SuiteCommerce InStore:
Bridging the digital and physical realms, SuiteCommerce InStore serves as a mobile Point of Sale (POS) solution. It’s designed to enrich the in-store experience, providing real-time access to customer and inventory information. Utilizing cloud-delivered, commoditized hardware, it grants associates the mobility to enhance customer service seamlessly.
While all NetSuite Partners can technically sell SuiteCommerce products not all partners are able to implement them. When considering SuiteCommerce solutions it's important to partner with a Commerce Agency Partner (CAP) only they can truly help you design and deploy a SuiteCommerce solution.
Think NetSuite is out of your budget? Think again.
Use our calculator to see how NetSuite pricing compares and what’s included—from licensing to expert implementation & support.
NetSuite implementation cost is as diverse as the businesses it serves, varying depending on the size, complexity, and unique requirements of your organization. Generally, businesses can expect to invest between $30,000 to $150,000 on a NetSuite implementation. But why such a range?
The NetSuite implementation process involves configuring the NetSuite environment to align with your business processes, integrating it with other systems, and customizing it to meet your specific needs. Each of these steps can add to the overall cost of your NetSuite implementation, with customizations and integrations being the primary influencers.
For instance, a small business with straightforward processes and minimal integrations may fall at the lower end of the spectrum, while a large enterprise requiring extensive customizations and multiple integrations will likely incur higher costs. However, it’s essential to view this investment through the lens of value – the efficiencies, insights, and innovations that a tailored NetSuite system brings to your operations are invaluable.
To optimize your investment, here are a few strategies:
Remember, there's no one-size-fits-all answer to NetSuite implementation pricing, but with the right approach and partner, you can maximize value and see a significant return on your investment.
|
Line Items |
Price |
Fee Schedule |
|---|---|---|
|
NetSuite Software Licensing Price |
Annual |
|
|
Advanced Modules |
Annual |
|
|
NetSuite Implementation Cost |
$25,000 - $100,000+ |
One-time |
|
NetSuite Customizations Cost |
$150-225 per hour |
As needed |
|
NetSuite Integrations Cost |
$0-$3,000+ |
Annual + One-time setup |
|
NetSuite Training & Support Cost |
$2,500 - $15,000 |
As needed |
By working with a NetSuite Solution Provider for NetSuite licensing they can educate you on the potential pitfalls that come with NetSuite licensing, after all it's what they do for a living.
One common mistake we see from NetSuite buyers is in thinking that they can renegotiate their NetSuite licenses next year when the subscription expires.
Keep in mind the most important software transaction you make with NetSuite will be the initial software agreement. All future renewals are predicated on the initial Subscriptions Software Agreement (SSA) and license estimate you originally signed.
Therefore it's important to get it right the first time. Working with a partner like Techfino can ensure there are no future surprises.
When it comes to purchasing any product or service, including furniture, cars, or software, the timing of the acquisition is just as crucial as the item being bought. This concept may be familiar to many buyers, but for those new to the world of enterprise software, understanding the significance of timing is essential to maximize your investment.
Large publicly traded software corporations such as Oracle, Salesforce, and Microsoft place significant emphasis on their monthly and quarterly financial performance. They prioritize closing deals and meeting targets, especially as the end of a month or quarter approaches. This focus on achieving their goals can be advantageous for potential clients, who may find themselves in a strong position to negotiate better deals during this critical period.
In particular, the last business day of the fiscal calendar provides the optimal opportunity to negotiate a new software agreement. Senior management is highly motivated to close deals and may be willing to offer more competitive pricing or additional incentives to meet their financial targets. This creates a moment for buyers to capitalize on the situation and secure a favorable agreement.
To ensure you make the most out of your NetSuite investment, strategizing the timing of your license acquisition is crucial. Aligning your purchase with your organization's deadlines and the software provider's fiscal calendar can result in significant cost savings and an enhanced return on investment (ROI) for your NetSuite implementation. Remember, timing is everything!
NetSuite's subscription-based model for its software offers both advantages and disadvantages. On one hand, it provides flexibility and frees up capital compared to traditional perpetual software acquisitions. However, switching from one Enterprise Resource Planning (ERP) system to another can be a complex process. NetSuite understands this challenge well.
Now, let's explore how this connects to saving on NetSuite licensing costs. Many Software as a Service (SaaS) vendors, including NetSuite, entice new customers with significant initial discounts, creating the perception of greater value for the money spent on software each year. As your perceived value grows, so does your subscription fee. Over time, this can result in increased software spend.
So, what are your options? Should you consider switching vendors, reluctantly pay the renewal fee, or invest hours negotiating with NetSuite management for a better deal? Each alternative comes with its own time and financial costs.
To make an informed decision and save on NetSuite renewal costs in the long run, it's important to carefully weigh your options and consider the long-term implications. Keep in mind the potential for increasing costs over time and evaluate whether the benefits of sticking with NetSuite outweigh any potential drawbacks. By doing so, you'll be better equipped to make informed choices and optimize your savings on NetSuite licensing costs.
A common misconception among first-time NetSuite buyers is the belief that licensing everything upfront will result in a better deal. However, the true advantage of NetSuite's pricing model lies in its flexibility, allowing you to activate new features and users as and when they become necessary, essentially providing an on-demand service.
While there may be instances where purchasing a larger package in return for a discount is warranted, it is generally more cost-effective for customers to obtain new licenses as needed. This approach leads to more significant savings on NetSuite licensing in the long run.
On numerous occasions, we have encountered new NetSuite clients who have acquired modules and services they did not actually require, simply because they believed they were securing an attractive deal.
Being aware of which licenses to obtain and when to do so can considerably influence your overall NetSuite expenditure. By adopting a gradual licensing strategy, you can better manage costs while still benefiting from the platform's full potential.
Don’t make guesses—get real numbers from a NetSuite Solution Provider.
Previously, there were concerns among small business leaders that NetSuite was primarily catering to larger clients, making it seem unattainable for smaller enterprises in terms of product offerings and pricing. However, recent advancements have completely changed this perception, highlighting NetSuite's reinvigorated dedication to meeting the specific needs of small businesses.
The acquisition of NetSuite by Oracle brought about a pivotal moment in the company's history. With this acquisition, Oracle redefined NetSuite's target market, specifically focusing on organizations with fewer than 1,000 users. This strategic move effectively positioned NetSuite as a solution tailored to the needs of small to medium-sized businesses. By realigning its focus, NetSuite returned to its roots and reaffirmed its commitment to serving the smaller segment of the market.
In response to the ever-changing needs of growing companies, NetSuite has introduced a range of "starter" packages. These specially designed packages are perfect for businesses that have outgrown basic accounting solutions like QuickBooks. With robust functionality and affordable entry-level price points, the starter packages offer small businesses an attractive option for scaling their operations without breaking the bank.
NetSuite's small business packages are not just about affordability; they are feature-rich solutions tailored to the unique challenges and dynamics of small businesses.
They include:
Determining if NetSuite is the right solution for your small business involves understanding your unique business needs and growth objectives. With NetSuite's starter packages, small businesses now have access to enterprise-grade solutions tailored to their scale and budget. It's an opportunity to leverage a powerful ERP system that grows with your business.
NetSuite offers flexible subscription-based licensing with customizable contractual periods, similar to other SaaS platforms. While the minimum duration is only 12 months, it is common for clients to opt for longer subscriptions ranging from 3 to 5 years, depending on their specific requirements.
Choosing extended terms of 3 or 5 years provides certainty in forecasting software costs over the defined timeframe. It also ensures upfront pricing, eliminating any unexpected increases during renewal. However, it is important to negotiate fixed pricing ceilings within your contract at the time of purchase.
To maximize budget predictability, it is crucial to work with an experienced NetSuite solution provider partner like Techfino who can tailor the subscription duration and associated terms. They can also explore financing options that combine software licensing and implementation services into a consolidated monthly payment schedule, if desired.
While NetSuite allows flexibility in subscription length, prioritizing a longer-term agreement with set pricing limits allows for stability in projecting software expenses over multiple years. An experienced implementation partner can creatively package these options to align with your financial preferences.
Understanding the costs associated with NetSuite’s various support options is crucial for budgeting and calculating the Total Cost of Ownership (TCO). Here, we will discuss the different support options, their respective costs, and how they can impact your overall investment in NetSuite.
NetSuite offers a range of support options to cater to different business needs. Basic support is included with all NetSuite subscriptions and provides essential services such as online case submission, access to the knowledge base, and community forums. Since it is included in the base subscription fee, there are no additional costs for basic support. However, businesses might need to allocate more internal resources to handle issues not covered by basic support, which could indirectly impact costs.
For businesses requiring enhanced support, NetSuite Premium Support is available. This option, which typically costs 10-15% of the annual subscription fee, offers 24/7 support, faster response times, and proactive monitoring. While Premium Support adds a significant percentage to the annual fee, it can reduce downtime and associated costs through quicker issue resolution and preventive measures.
Advanced Customer Support (ACS) provides a more comprehensive support solution with personalized service plans, dedicated account managers, and regular business reviews. The cost for ACS varies but generally ranges from 20-30% of the annual subscription fee. Although this represents a substantial addition to the annual cost, the strategic guidance and continuous optimization provided by ACS can enhance the return on investment (ROI) by aligning NetSuite use with business goals and ensuring the system remains optimized.
In addition to NetSuite's support options, there are third-party support alternatives like ContinuedSuccess. ContinuedSuccess offers a flexible, consumption-driven pricing structure based on customizable quarterly subscriptions with pre-purchased support hour banks. This approach contrasts with the rigid capacity limits and annual commitment of ACS, allowing for scalability and adjustment based on specific utilization needs. Organizations looking for specialized expertise or more adaptable support options may find ContinuedSuccess provides a perfect balance of customized support and value. The flexibility to adjust packages based on seasonal demand fluctuations or broader organizational requirements makes third-party providers a viable alternative for many businesses.
SuiteAnswers, NetSuite’s self-service support portal, is another valuable resource. It provides access to a comprehensive knowledge base, training videos, and user community forums at no additional cost. Utilizing SuiteAnswers can help businesses reduce reliance on paid support services by empowering users to resolve issues independently, thereby lowering overall support costs.
The cost of NetSuite’s support options can significantly impact the Total Cost of Ownership (TCO). While basic support is included in the subscription fee, premium and advanced support options add a percentage to the overall cost. Third-party providers offer flexibility and potentially lower costs, while SuiteAnswers provides a valuable free resource. By understanding these costs and their implications, businesses can choose the support level that best balances cost and value, ensuring they maximize their NetSuite investment.
Think NetSuite is out of your budget? Think again.
Use our calculator to see how NetSuite pricing compares and what’s included—from licensing to expert implementation & support.
Understanding how NetSuite’s pricing compares to other leading ERP systems can help you make an informed decision about which solution offers the best value for your business. Here, we will explore the pricing structures of some of NetSuite’s main competitors and how they stack up against NetSuite.
SAP Business One
When considering SAP Business One for your business needs, it's important to understand the pricing options available. With SAP Business One, you have the choice between on-premises and cloud deployment, each with its own cost structure. For on-premises deployment, there is a one-time license fee of $3,213 per named user, in addition to annual maintenance costs. On the other hand, the cloud deployment option requires a monthly subscription fee starting around $94 per user.
Comparing the pricing of SAP Business One with NetSuite, it's evident that there are differences to consider. The initial costs for on-premises deployment with SAP Business One are higher, while the cloud pricing is competitive but can become expensive as you add more users and modules. Additionally, the longer implementation time for SAP Business One can contribute to increased overall costs. It's worth noting that SAP Business One is not a true cloud ERP solution with multitenant capabilities, unlike NetSuite.
Microsoft Dynamics 365
Microsoft Dynamics 365 offers businesses a modular pricing structure, enabling them to pay for the specific functionalities they require. The base ERP modules start at $40 per user per month, with additional modules like CRM and Supply Chain priced separately. This modular approach can be cost-effective for businesses with specific needs, but costs can increase as more modules are added. One key advantage of Dynamics 365 is its seamless integration with other Microsoft products, potentially reducing implementation costs for businesses already using these products. While the software costs of Dynamics Business Central are typically lower than NetSuite, the implementation expenses can be three times higher than those of NetSuite. This comparison highlights the importance of considering both initial and long-term costs when choosing a business software solution.
Sage Intacct
Sage Intacct offers a subscription-based pricing model that emphasizes financial management for businesses. The cost starts at around $400 per month for small teams, with additional modules priced separately based on usage. Compared to NetSuite, Sage Intacct is more affordable for small to medium-sized businesses seeking robust financial management capabilities. However, it may lack certain functionalities beyond core financials, which could necessitate investing in additional solutions. While Sage Intacct is a solid choice for growing businesses, it may be less scalable than NetSuite, potentially leading to increased costs as the business expands.
Infor CloudSuite
Compared to CloudSuite, NetSuite generally offers a lower total cost of ownership. NetSuite's true cloud architecture, seamless upgrades, and fixed implementation costs contribute to more predictable expenses. Infor CloudSuite implementations tend to be more complex and time-consuming, often leading to budget increases beyond the initial quote. While Infor's pricing details are not explicitly stated, industry experts suggest that the total cost of ownership for Infor's cloud application is comparatively higher than NetSuite's offering.
NetSuite provides a range of subscription options tailored to meet diverse business needs and financial strategies. Businesses can choose from annual subscriptions, typically renewed every 12 months, or opt for multi-year subscriptions, offering longer terms like 3 or 5 years. Annual subscriptions provide flexibility for budget reassessment, while multi-year options often come with discounted pricing and cost predictability benefits. Payment terms can be customized, with choices between upfront payments for the entire term or spreading payments out monthly or quarterly to aid cash flow management.
When it comes to renewal policies, NetSuite aims to ensure continuity and help businesses plan for their ERP investment. Subscriptions typically renew automatically unless canceled in advance, with businesses usually required to provide notice, such as a 90-day window, if they do not wish to renew. Understanding potential price increases at renewal is crucial, and negotiating price caps during initial agreements can offer protection. Businesses have the opportunity to negotiate terms and conditions when entering into a subscription agreement, covering aspects like price caps, service levels, and customizations/add-ons to ensure the subscription aligns with changing business needs.
It is essential to be aware of cancellation and termination policies to effectively manage potential changes in business strategy. This includes understanding early termination fees and planning for transition services if moving to a different ERP system. By comprehensively understanding and negotiating these terms, businesses can maximize the value derived from their NetSuite investment. Planning for renewals, considering payment options, and being informed about cancellation policies will help manage costs and maintain ERP service continuity effectively.
NetSuite's Total Cost of Ownership (TCO) encompasses various direct and indirect costs associated with implementing and maintaining the ERP system over its lifecycle, typically 3 to 7 years. Understanding these costs is crucial for making an informed investment decision and ensuring long-term value.
Licensing Fees: NetSuite operates on a subscription model, with fees based on the number of users, required modules, and additional services like storage. The more users and modules you need, the higher the licensing costs. NetSuite also offers discounts for longer contract terms (e.g., 3-5 years).
Implementation Costs: Implementing NetSuite involves significant expenses for consulting, data migration, integration with other systems, customizations, and training. Consulting services are often necessary to guide the implementation process and configure the system. Data migration costs depend on the volume and quality of data, while integration expenses vary based on the number of systems and complexity. Customizations ensure the system meets specific business requirements, adding to the overall cost. Comprehensive training for end-users and administrators is essential for effective adoption.
Subscription/Licensing Fees: These recurring fees cover the ongoing use of NetSuite software and may increase as the business grows and requires more users or modules. Regular price increases are also common in SaaS models.
Maintenance and Upgrades: NetSuite regularly releases updates and new features, typically included in the subscription fees. However, businesses may incur additional costs for testing and validating updates, especially if customizations are impacted. Training for new features or interface changes may also be necessary.
Support and Training: Ongoing support from NetSuite or a partner ensures the system operates smoothly. NetSuite offers various support plans, with higher-tier options costing more. Continued training for new employees and advanced training for existing staff are also essential.
Integration and Customization: Integrating NetSuite with additional systems and maintaining those integrations can incur ongoing costs. Customizations may need updates as business processes change, requiring additional development work.
Internal Resources: Managing NetSuite effectively requires dedicating internal staff to system administration, business process optimization, and change management. These resources are necessary to ensure the system is used to its full potential.
Potential Operational Downtime: Transitioning to NetSuite can lead to temporary productivity losses and business disruptions. Data migration or system configuration issues may cause data inaccuracies that require manual corrections.
Opportunity Costs: Not having an optimized ERP system can result in inefficiencies, missed revenue opportunities, and a competitive disadvantage. Manual processes and data silos hinder operational efficiency and decision-making.
NetSuite Support Cost: Advanced Customer Support (ACS) Alternative: In addition to NetSuite's own Advanced Customer Support (ACS) program, third-party support alternatives like ContinuedSuccess can help maximize your NetSuite ROI. ContinuedSuccess offers comprehensive support across technical, functional, and strategic aspects of NetSuite through flexible support tiers. Unlike the annual ACS contract, ContinuedSuccess follows a pricing structure based on customizable quarterly subscriptions with pre-purchased support hour banks. This allows for scalability, with packages adjusted to match specific utilization needs, offering a flexible, consumption-driven approach compared to ACS's rigid capacity limits and annual commitment.
By carefully considering and accounting for these various cost components, businesses can develop a comprehensive TCO analysis for NetSuite. This analysis aids in budgeting, forecasting, and ensuring that the investment in NetSuite aligns with the organization's strategic goals, ultimately delivering long-term value and operational success.
Curious about the cost of NetSuite? Use our calculator to get a custom estimate—including software, implementation, and support—from a certified NetSuite Solution Provider.
A:The average cost per user for NetSuite varies between $100 and $300 per month. The precise price is determined by the edition and advanced modules you choose to include in your license agreement.
A: Indeed, NetSuite provides discounts of up to 100% on licensing for registered 501(c)(3) non-profit organizations through its Social Impact organization.
A: The cost of a NetSuite implementation is determined by various factors, including the number of modules that need to be configured, the level of customizations and integrations required, the complexity of data migration, and the services provided by the implementation partner. Generally, the costs for a NetSuite implementation range from $25,000 to $150,000 or more.
A: For organizations seeking monthly or quarterly payment options, it is possible to finance NetSuite licenses through Oracle finance or a third-party leasing company. NetSuite subscription agreements typically require upfront payment, but alternative financing options can provide flexibility to accommodate different payment preferences.
A:NetSuite provides a complimentary 14-day trial that enables you to explore the essential features and evaluate if NetSuite aligns with your business requirements. The sign-up process is quick and can be completed in just a few minutes.
A: The cost of NetSuite customizations typically ranges from $125 to $275 per hour, varying based on the intricacy of the customization and the selected partner providing the services.
A: NetSuite licenses tend to have a higher price point compared to Microsoft Dynamics, but it's important to note that the cost of implementing Dynamics can be three times higher than that of NetSuite. SAP generally carries a higher price tag compared to NetSuite. This holds true for all ERP products, including Business One, Design, and S/4HANA offerings.
A:Indeed, small businesses can easily afford NetSuite. NetSuite offers specially designed starter packages that cater to the needs of small businesses. These packages provide essential functionalities at a lower cost, making them highly accessible. Moreover, these packages are scalable, allowing businesses to expand their NetSuite capabilities as they grow, ensuring long-term value and flexibility.
A: To minimize your NetSuite licensing costs, it is advisable to time your purchase to coincide with NetSuite's fiscal calendar, as this may provide opportunities for discounts. Additionally, carefully evaluate your specific requirements and select the package that best aligns with your needs today and scale up gradually over time instead of making a large upfront investment.
A: NetSuite provides clients with the flexibility to choose subscription terms that range from 1 to 5 years, allowing them to prioritize cost predictability and secure fixed pricing. To further enhance convenience, payment options can be customized with the guidance of a NetSuite partner, enabling the combination of software licensing and services into a convenient monthly payment plan.
A: Yes, there are third-party support options like ContinuedSuccess, which offer customizable quarterly subscriptions and support hour banks. These alternatives provide technical, functional, and strategic support and can be more flexible and adaptable than NetSuite’s own ACS program.