NetSuite Support: Get the Expert Help You Need

NetSuite Admin Support

• Ongoing NetSuite administration
• Maintain secure access
• Data cleansing and upload
• Data administration & maintenance
• Help with optimizing the usage of NetSuite
• Monitor usage & transactions
• Provide support for your IT team on technical issues
• Create new users, roles
• Create Saved searches
• General support, analytics
• Upgrades and testing
• Custom field and record management
• Workflow administration
• Period close assistance
• Performance monitoring and optimization

NetSuite Functional Support

• End User Support
• Answer How To Questions
• Provide solutions for business requirements
• Train new users
• Help in performing functional tasks and transactions
• Help your IT team in resolving end user requests
• Help in running reports/ dashboards
• Help with using best practices of NetSuite
• Monitor functional usage and transactions
• Year and month end processes
• Customization and personalization assistance
• Business process analysis and improvement recommendations
• Assistance with managing subsidiaries and consolidations
• NetSuite module and feature recommendations

NetSuite Development Support

• Create New reports
• Create New dashboards
• Create or manage automated processes with NetSuite SuiteFlows
• Enhance NetSuite functionality with scripting using NetSuite SuiteScripts
• NetSuite Form Creation
• NetSuite Integrations
• Installation of Suite Bundle as required
• Custom application development using SuiteCloud Developer Framework (SDF)
• Assistance with API integrations and third-party tools
• Installation and configuration of SuiteApps
• NetSuite version migration support

We build all of our client teams with a cross-functional portfolio approach. That means that everyone on your team knows your NetSuite Implementation history and goals inside and out. Your Portfolio Manager is a senior-level NetSuite Expert and not just a project manager. It is our goal to take a “proactive” stance with your team to completely optimize your NetSuite environment.

It’s both. ContinuedSuccess is a “continuum” and we can take over a failed NetSuite implementation or pick up where your SuiteSuccess implementation left off. Whether that means support or implementation, it’s all the same to us!

Once we receive the signed agreement, we typically schedule a kickoff meeting within a week or two. But we’ll know EXACTLY what you want to work on before you sign so we’ll be ready and your Portfolio team will be enabled.

A ContinuedSuccess package is an agreed upon set of monthly hours at a discounted hourly rate, prepaid for one (1) quarter. For each renewal cycle we proactively review how many monthly hours may be needed for upcoming projects over the next quarter. In the event you need more support in any given month, an Extended Order is executed separately.

Absolutely! Your Portfolio Manager is always a senior-level NetSuite Expert and the entire team assigned to your account has several years of NetSuite experience and full access to our Senior Consultants and Architects. 

Your ContinuedSuccess Team will be available during regular business hours and separately we can offer 24/7 technical support monitoring. Once we hit a good cadence we’ll schedule weekly check-in meetings, but we’re just a phone call away for emergencies.

SuiteAnswers comes with your NetSuite account. It is a searchable help center with articles, videos, best practices, help topics and up to date files like bank integrations. The SuiteAnswers homepage presents information on new releases, new and popular topics, as well as important announcements.

The NetSuite Help center contains the technical documentation and details of how NetSuite features work. Many pages on the NetSuite website have context-sensitive help topics. Another way to request specific help documentation is to write “help” into the global search bar followed by keywords. The help center contains quick access links to important topics such as the user guides, training, SuiteApps and new releases.

NetSuite Premium Support is a fee based support plan available directly from NetSuite 24 hours a day, 7 days a week.

Premium Support includes:

1. Best practices
2. Toll-free Technical Center access
3. Priority Queuing
4. Prioritization of Online cases by severity
5. Weekend coverage
6. Early notification of new releases.

Although NetSuite Premium Support is intended to be full service, it tends to be general in nature and they will refer you to other professional services such as SuiteOptimize or Advanced Customer Support.

User groups are a great way to continue learning about NetSuite and connect with other users. Do you prefer third party organic groups or staying in the company resources?

1. Third Party: LinkedIn User groups. Here you can learn and share NetSuite tips and tricks, as well as get updates on product news. You can opt to receive weekly newsletters and set post notifications. It is also a great forum for networking and discussion.
2. Company Resource: NetSuite User Community. Here partners, professionals, developers, and other NetSuite users can communicate and collaborate. It has features like “Ask a Guru”, SuiteAnswers, important announcements, and NetSuite Status. The community is monitored by NetSuite Staff, allowing users to give feedback and share ideas about software optimization.

The NetSuite Learning Cloud is a space for NetSuite users to advance their knowledge and continue learning about the software. The learning cloud includes:

1. Online webinars lead by experts
2. Updated NetSuite releases
3. Interactive labs
4. Resources
5. Ask instructor platforms
6. Over 1,000 hours of on-demand courses
7. Review materials to help prepare users for the NetSuite Certification Exams
8. Training Support
9. Personalized Learning plans

The Learning Cloud can be accessed through the Customer Learning Cloud Support Company Pass subscription. Otherwise known as LCS, Learning Cloud Support allows companies to purchase cost effective training materials and programs for their users. The Learning Cloud allows for personalized, customizable lesson plans to fit each person’s individual needs.