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Limited bandwidth |
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There are only so many hours in the day. When the unexpected happens, are you certain you’ll have the bandwidth required to solve the problem — let alone be proactive about the adoption of new features and future-proofing your tech stack?
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High Cost |
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If you're lucky enough to find a skilled NetSuite admin to join your team, you can expect to pay generously for them - a cost that is likely to increase as your clients' needs continue to expand.
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Record turnover |
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The tech sector, specifically IT, is facing record turnover. Do you have a contingency plan in place if you were to lose a key NetSuite/IT administrator?
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Complexity of NetSuite Environment |
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NetSuite is a complex and multifaceted tool. Managing it requires deep expertise in various modules and their integrations. Without a team of specialists, it's challenging to fully leverage all of NetSuite's capabilities and ensure smooth operation.
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Continuous Training and Skill Upgradation |
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NetSuite continually evolves with new updates and features. Keeping an in-house team consistently trained and up-to-date with these changes is resource-intensive and may detract from focusing on core business functions.
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Scalability Issues |
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As your business grows, so do your NetSuite needs. An in-house team may struggle to scale efficiently, requiring continual support from expert partners, as well as meeting the costs that come with them. This leads to bottlenecks and delays in addressing crucial system needs or taking advantage of new functionalities. |
For many organizations, it makes sense to hire a third party to provide some or all of their ongoing NetSuite support needs. However, it’s important to remember that not all partners are created equal.
The quality, competency, and cost can vary greatly depending on the solution provider you select. The most important thing to remember is that you should hire a true NetSuite Partner — not just another vendor you have to manage day in and day out.
This is one of the most common problems we encounter when rescuing businesses from failed implementations. Here are a few other missteps you should avoid:
These firms might offer a wide range of services but lack in-depth expertise in NetSuite. Their generalized approach can result in less effective NetSuite optimization and support compared to dedicated NetSuite partners.
Hiring an administrator on a freelance basis means you’re unsure of their true level of experience managing NetSuite, let alone their familiarity level with your industry. They might not have the depth of knowledge required to manage complex NetSuite environments efficiently - regardless of how difficult they were to source, or the inevitably high rate they will invoice you.
Freelancers may have diverse expertise, but they often juggle multiple clients, which can lead to divided attention and inconsistent availability. This juggling act can affect their ability to deeply understand and prioritize your specific project needs.
Given the many challenges involved in finding a quality NetSuite Partner, organizations who are working with third-party support services might find that their external team isn’t the right fit for their needs. If you’re unsure if it’s time for your organization to make the switch, be on the lookout for any of the following warning signs.
Did your NetSuite integration face unexpected difficulties? This can quickly lead to unexpected and substantive costs, as well as far-reaching operational inefficiencies.
Consistent delays and budget overruns in NetSuite-related projects, indicating poor planning or lack of expertise.
Incomplete or faulty NetSuite implementations can hinder business processes and derail your short-term and long-term goals.
Persistent performance issues with NetSuite are sure to impact your daily business operations and only get worse unless they are fully addressed.
Slow or inadequate responses to queries and concerns indicate a lack of commitment or understanding of your business needs — or it could be that the consultancy, agency, or freelancer is overbooked. Either way, it’s completely unacceptable and could cost your business a fortune.
Underpinning many of the above issues, poor change management practices don’t only have the potential to ruin your Netsuite implementation and management outcomes, but inevitably lead to failed audits and expensive re-work to rectify the problems they cause.
When evaluating where Managed Services is right for your company, consider asking yourself the following questions. If you answer yes to any of the following, you should begin exploring a managed services approach.
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Chapter 3
Historically, businesses have had limited options when it came to securing quality, ongoing support for NetSuite. Organizations could hire NetSuite directly, employ a vendor who offers support services, or attempt to manage their NetSuite instance in-house.
When you purchase ContinuedSuccess by Techfino, you get access to industry leading products, features, and support. Here are a few highlights of the services we include in each plan.
About ContinuedSuccess, Techfino’s Latest Innovation
Five years ago, Techfino revolutionized the world of NetSuite Support by being the first partner to offer NetSuite Support as a Managed Service with 24/7 assistance — and we’ve never stopped innovating. Now, we’re proud to be able to offer our industry-leading solution: ContinuedSuccess.
ContinuedSuccess is our proprietary, subscription-based Support service that serves as your one-stop-shop for all things NetSuite, including: IT strategy, managing your IT roadmap, support for all NetSuite modules, industry expertise, and contextual guidance. We aren’t your typical vendor; we fully augment your existing team and help lead efforts with our dedicated techno-functional and vertical expertise.
You can rest easy knowing our NetSuite advocates will provide your leadership team with the highest quality advice and day-to-day operations. Our proactive involvement allows us to delve deeply, uncover essential details, and chart the most effective path forward. We're ready to undertake the heavy lifting when needed and guide you to your desired destination as quickly, efficiently, and cost-effectively as possible.
Our unique approach to NetSuite Support and Managed Services is designed to help you make immediate decisions, implement change, enhance productivity, reduce costs, and put your organization on the path to continuous upward growth.
Realize the investment in NetSuite almost immediately ;
Gain Access to a dedicated team with deep industry vertical expertise;
Receive Best-in-Class, proactive, and ongoing consultation;
Benefit from around-the-clock optimization;
Obtain a cost-effective solution to support the IT, Finance, and Operation groups;
Single point of coordination for NS Service and Support;
Manage one contract for your maintenance, administration, sustaining, and enhancement needs;
Our consistent contextual team meets your needs, providing advice on the best solution usage and execution against that advice;
Get responsive results when you need them (no waiting for SOW’s);
Support for multi-vendor environment advice and structures;
Access a complete team of platform, solution, and development personnel at a fraction of the cost;
Support Hours – 8 AM – 8 PM EST (Excluding US Holidays)
24/7 Support – Phone + Ticket Support
Hours are allotted on the 1st of each month and can be prorated
Unused hours can rollover to the next month
SLA Response Time:
Critical Severity – 2 Business Hours
Minimal Severity – 2 Business Days
Significant Severity – 8 Business Hours
Excludes defects present in external systems and/or NetSuite
5 Named Authorized Contacts – Create Cases (Phone/Online)
Techfino needs at least one dedicated NetSuite Account login
Primary escalation point for TF service concerns, billing, and contracts;
Monthly billing management
Key resource for business advisory and optimizations, the Industry Lead will help assess your pain points and work with the Support Team to identify key areas that can be further optimized to maximize your use of NetSuite.
Main contact for ContinuedSuccess Support;
Facilitator who executes communication plans;
Monitors and manages project delivery and budget;
Oversees the definition, documentation, and compliance of the client’s Change Management Process;
Main contact for ContinuedSuccess Support;
Chapter 6
If you’d like to upgrade your NetSuite Support and maximize your investment for years to come, we hope you consider working with Techfino, where you gain access to a true partner and not just another expense.
What Makes Techfino the Best NetSuite Support Partner In the Industry?
Since our founding more than a decade ago, we’ve been on a mission to foster a culture of innovation and excellence that inspires our team to dream big and deliver best-in-class enterprise solutions that help our clients streamline their operations, reduce costs, and drive growth.
We’ve taken that mission seriously — and it’s led us to some amazing results:
We were the first NetSuite Partner to offer NetSuite Support as a Managed Service & 24x7 Support
Our proprietary Proactive Model helps ensure that we’re planning for whatever the future throws our way, instead of being solely reactive
We have conducted hundreds of world-wide implementations, including UK, Australia, Canada, Germany and China.
We’ve studied your industry inside and out, and we’ve developed proven gameplans and strategies that enable us to optimize and customize NetSuite for your industry
In addition to understanding your industry inside and out, our experts have extensive functional and technical NetSuite Support experience, ensuring you receive the best possible support.
Every NetSuite consultant on our team is a handpicked, certified business consultant with a proven track-record that provides real consulting value.
Of course, what matters more than any of that is the fact that your success really is our top priority. We're dedicated to helping you achieve your business goals in the smartest, fastest, and most cost-effective way possible — and we will not stop until we’ve done so.
